🎯 THE IMPACT AT A GLANCE

╔══════════════════════════════════════════════════════════════╗
║  OPERATIONAL TRANSFORMATION: 12-WEEK ENGAGEMENT              ║
╠══════════════════════════════════════════════════════════════╣
║  defence Technology | Series B | ~200 Employees              ║
║  Cross-functional: People Ops, Finance, Legal                ║
╚══════════════════════════════════════════════════════════════╝

### Capability Transformation

- Team confidence: 2.6/5 → 4.0+/5 (100% of participants)
- Self-sufficiency: 0% → 100% (champions building independently)
- Time reclaimed: 83 hours/week collective (≈2 FTE capacity)

### Strategic Impact

- Operational leverage for next phase of scaling
- Finance team focused on strategic finance vs. admin
- People Ops team focused on culture/strategy vs. queries
- Competitive advantage in operational efficiency

📊 QUANTIFIED OUTCOMES

Finance Team

┌─────────────────────────────────────────────────────┐
│  AP/AR PROCESSING TIME                              │
│                                                     │
│  BEFORE  ████████████████████████ 16 hours          │
│  AFTER   ████████ 6.4 hours                         │
│                                                     │
│  ✓ 60% TIME REDUCTION                               │
│  ✓ Edge cases now the primary focus                 │
│  ✓ Champions maintaining & extending automations    │
└─────────────────────────────────────────────────────┘

People Operations Team

┌─────────────────────────────────────────────────────┐
│  ROUTINE QUERY HANDLING                             │
│                                                     │
│  BEFORE  ████████████████████████████████ 8 hours   │
│  AFTER   ██████ 2.4 hours                           │
│                                                     │
│  ✓ 70% TIME REDUCTION                               │
│  ✓ Policy & leave queries fully automated           │
│  ✓ Escalation rules working effectively             │
└─────────────────────────────────────────────────────┘

Cross-Functional Impact

┌─────────────────────────────────────────────────────┐
│  WEEKLY TIME WASTE (People Team)                    │
│                                                     │
│  BEFORE  ████████████████████ 42 hours              │
│  AFTER   ████████████ 21 hours                      │
│                                                     │
│  ✓ 50% REDUCTION                                    │
│  ✓ AI workflows + automation stack                  │
│  ✓ Sustainable, maintainable infrastructure         │
└─────────────────────────────────────────────────────┘

Team Capability Transformation

┌──────────────────────────────────────────────────────────────┐
│  AI CONFIDENCE LEVELS                                        │
│                                                              │
│  PRE-ENGAGEMENT   ██▓░░░░░░░ 2.6/5 (avg)                     │
│                   Low confidence, high hesitation            │
│                                                              │
│  POST-ENGAGEMENT  █████████░ 4.0/5+ (100%)                   │
│                   Self-sufficient, confident builders        │
│                                                              │
│  📈 54% CONFIDENCE INCREASE                                  │
│  ✅ 100% of participants achieved 4/5+ proficiency           │
└──────────────────────────────────────────────────────────────┘

💬 CLIENT TESTIMONIAL

The practical nature stood out immediately. Matt worked alongside our teams - People, Finance, and Legal, building real solutions to our challenges as we scale at pace. The coaching approach meant we built exactly what we needed, using the tools we already had. This was critical for us, to have our team be able to use them to the full extent and know how to fix problems when they arose. The champions model was something we wanted as part of this for ensuring we had depth of knowledge to maintain everything long-term. Two months on, our champions are still building and extending automations with only minor support questions.

Chief People Officer

🎯 THE CHALLENGE

Context: Post-Series B Hypergrowth

A rapidly scaling defence technology company was experiencing the classic scale-up bottleneck: manual processes couldn't keep pace with organisational growth.

┌────────────────────────────────────────────────────────────┐
│  THE MANUAL PROCESS TRAP                                   │
├────────────────────────────────────────────────────────────┤
│                                                            │
│  Finance Team          →  Drowning in AP/AR admin          │
│  People Ops            →  Buried in policy queries         │
│  Legal Team            →  Manual contract tracking         │
│  Cross-functional      →  Low AI confidence (2.6/5)        │
│                                                            │
│  Result: Growth constrained by operational capacity        │
└────────────────────────────────────────────────────────────┘